Tenant Frequently Asked Questions
This page provides help with some of the most frequently asked questions about being a tenant with Ramona Property Managers, Inc.
When Is My Rent Due?
Rent is due on the first of the month. Any rent posted on or after the 6th of the month will be subject to a $50.00 late fee. Late fees are paid first and we prefer them paid separately.
So a late rent payment that does not include a late fee will result in a partial payment of rent – since the first $50.00 is used to pay the late fee and then the rent.
Rent will be considered late even if you make a partial payment and fees will be calculated on the full rent amount not on the rent amount still owed.
How Can I Pay Rent?
As a convenience to our tenants and owners, rent is recommended to be paid online. Around the time of move-in you will receive an email from Ramona Property Managers inviting you to activate your Tenant Portal.
Each secure portal is unique to each tenant and linked to the email provided on the lease. Once you activate your account portal, click on “Make a Payment” choose “E-check” for the free option that will pay your rent directly from your checking account. Choosing the “Credit/Debit Card” option will assess a fee.
Call our office at 626-448-7882 or send an email to find out how you can pay rent at your local 7-11.
Please refer to your tenant packet for fees. These fees will not and cannot be waived or refunded by Ramona Property Managers. All paper checks or money orders mailed in to RPM will be subject to a $10.00 Check Processing Fee.
Do I Need Renter’s Insurance?
Ramona Property Managers requires that all tenants carry renters insurance. In the event of a break-in, fire, tenant liability, damage to personal property, flood or other loss issues, the tenant’s losses will not be covered without renters insurance. The policies are fairly inexpensive and worth the small investment.
If a tenant does not obtain a policy from an outside provider, they will be automatically enrolled in RPM’s renter coverage which will satisfy our lease requirements.
Toggle TitleHow do I request a normal, non-urgent maintenance item?
For normal, non-urgent maintenance requests please log into your Tenant Portal and click on New Maintenance Request.
Please describe the problem with as much detail as possible. For appliance issues, a make and model number will be helpful. This will help Ramona Property Managers dispatch the right vendor for the job.
Once submitted, a Work Order is emailed to our office and one of our team should contact you within 24 hours. We understand maintenance can be extremely inconvenient and will work diligently to address the problem as soon as possible.
You can check on the progress of your request through your Tenant Portal as updates will be made throughout the process. Please review our Maintenance Troubleshooting Guide before submitting a maintenance request to avoid potential tenant charge backs.
What happens in case of an emergency maintenance situation?
For police or fire emergencies, please call 911, and then call our office to report the incident.
Our after-hours emergency number is 626-448-7882 and Press #2. If there is no answer please leave a message. Someone will respond within 30 minutes.
Urgent maintenance items include, but not limited to, sewer backups, a broken water pipe anywhere on the property, a break-in causing an unsecured front door, or major roof leaks with water leaking into the home.
If the issue happens between 8:30 am and 5:00 pm you should call your property manager and not the emergency number. A maintenance request should also be submitted.
Can I be charged for maintenance on the property?
Yes. If property damage is caused by tenant (or guest) neglect or improper use, we are required to charge for the maintenance service. Any broken windows, damaged or missing screens, or clogged plumbing will also be repaired at tenant’s expense. Please review our Maintenance Troubleshooting Guide before submitting a maintenance request to avoid potential tenant chargebacks
Can I install a satellite dish (Direct TV or Dish Network) or a new cable connection on the property?
Yes. You must obtain written permission. However, certain rules apply about where the dish can be mounted and how new cables must be installed. Some condominiums have strict HOA rules about satellite dishes. Once approved, any and all cost of an installation – or in certain cases, removal – is at the tenant’s expense.
Do you accept pets?
Each property is different. Pets will be permissible only when the Landlord allows a pet on or in the property. If pets are allowed, additional security deposit funds will apply.
All pets must be licensed in accordance with State and City regulations.
Ramona Property Managers does not allow the following “aggressive” breeds: Akita, Chow, Doberman, Husky, German Shepherd, Pitbull, or Rottweiler. We do not allow puppies under the age of 1 year old. Dogs under the age of 2 years old may require an additional pet/security deposit.
To help ensure ALL of our residents understand our pet and animal-related policies, we use a third-party screening service. This process ensures we have formalized pet and animal-related policy acknowledgments and more accurate records to create greater mutual accountability.
Please get started by creating your profile on our landing page: https://ramonapro.petscreening.com
When and how should I give notice to vacate?
Notices to Vacate must be in writing and must be received in our office during normal business hours at least 30 days before the end of your lease. There is a Notice to Vacate form located on the Tenant Portal page for your convenience.
