Annual Recertification Q&A
ABOUT THE ANNUAL RECERTIFICATION PROCESS
WHY DOES THE HOUSING AUTHORITY CONDUCT ANNUAL RECERTIFICATIONS?
The Department of Housing and Urban Development (HUD) requires us to review the income, assets, and family composition of each family we assist once a year.
You are required to provide all the information we need to recertify your family annually.
From time to time, the Housing Authority may change the date of your annual recertification. However, a full annual recertification will be conducted once every year.
WHAT IF I PROVIDED ALL THE INFORMATION LAST YEAR AND THERE HAVE BEEN NO CHANGES?
Even if nothing about your situation has changed, you are still required to provide all the information we request.
WHAT IF I RECENTLY REPORTED SOME CHANGES TO MY INCOME? DO I STILL NEED TO COMPLETE THE ANNUAL RECERTIFICATION?
Yes. Even if we have recently conducted an “interim” income recertification based on changes you reported to us, we must still complete the full annual recertification for everyone in your family.
CAN’T YOU GET INFORMATION ABOUT MY INCOME FROM OTHER SOURCES?
It is your responsibility to report all income to us, and we will confirm this information with employers, agencies, etc. that collect income data.
THERE ARE NOW TWO OPTIONS FOR COMPLETING YOUR ANNUAL RECERTIFICATION (AR):
2) using paper documentation
WHAT IF IT DOESN’T WORK FOR ME TO COMPLETE MY AR ELECTRONICALLY?
Call us at (626) 488-7882 or email us at [email protected] to let us know. Arrangements will be made to mail you a paper AR packet.
If electronically: You will be contacted via email, 3-4 months prior to the due date of the AR. Follow the prompts on the On-line Portal to register. All annual recertification information will then be entered though this portal.
If by paper: Your packet will arrive in the mail about 3-4 months before your annual recertification date. Plan for this and have your paperwork organized. Further details will be included in the packet.
For either option
Complete and submit your completed packet by the due date. Your assistance may be terminated if you do not.
- If we request original documents, make copies for yourself.
- If you fax a document, send it by mail as well. Some faxes can be hard to read.
HOW DO I KNOW IF YOU RECEIVED WHAT I SENT YOU?
We will send you a letter if we are missing any documents. Please don’t call immediately after sending documents to us to ask if we received them, as this will only slow down the document review process.
WHAT IF I AM EXPECTING A CHANGE TO MY INCOME, ASSETS, OR FAMILY COMPOSITION?
Please tell us, in writing, as much as possible about any changes that may take place during your annual recertification.
WHAT IF I AM PLANNING ON MOVING?
If you are planning to move during your annual recertification process, it is important that you let us know your plans as soon as possible.
WILL THERE BE CHANGES TO MY RENT AS A RESULT OF THE ANNUAL RECERTIFICATION?
There could be changes to the rent you pay if:
- Your income or assets have changed.
- Your landlord has requested a rent increase.
- Someone has moved in or out of your household.
- The payment standard or utility allowances that HUD uses to calculate your subsidy has changed.
You will be notified by mail of any rent change.
WHAT IF I AM NOT ABLE TO GATHER ALL THE INFORMATION BY THE DEADLINE?
Our deadline for submittal of annual recertification documents is firm. Failure to comply with deadlines could result in termination of your assistance.
We encourage you to plan ahead and keep income and asset information for everyone in your family on file to make it easier to submit the packet by the deadline. If there is a crisis that causes a delay, contact us immediately.